Frequently Asked Questions
Shipping times are between 6-8 business days depending on your delivery location from one of our warehouses. Orders placed after 4pm Eastern Time or on weekends/holidays are processed the next business day. Container load and special delivery orders will have different delivery times. Please contact us at info@bombaytile.com for an exact delivery schedule.
Yes. We require the customer or a representative be present at time of delivery to sign for the order and inspect the order with the driver present.
Pallets are delivered via curbside delivery. This means the shipping line will lower your pallet or pallets at the start of your driveway or at the curbside. Generally, the shipping line is not allowed to enter onto the property.
Yes, we recommend to order 10% extra material.
Products may be returned as long as they are new and in their original packaging within 30 days of receiving your order for a refund minus shipping costs plus a 30% restocking fee. The customer is responsible for the shipping cost and restocking fee as long as we are not at fault. Returns after the 30 day period will not be accepted.
Yes. The shipping line requires all returns to be shrink wrapped and on a pallet unless it's only a couple of boxes. Generally, anything over 75 lbs must be shrink wrapped and palletized. This is the shipping line policy.
It's not unusual to receive between 5-7% broken tiles during transit. We always recommend to order 10% additional material. Damaged tile can be used for the cuts you will need to make. If breakage is more than 10% please email photos and details to info@bombaytile.com within 3 days of receipt of material. We can replace breakage above 10% at no extra cost.
No. Material cannot be returned, refunded nor exchanged once it's installed.
While LVT is very resistant, like any type of flooring it can be scratched. Please refer to our care and maintenance section to best protect your floors.
We accept any major credit card, personal or business check, money orders and wire transfers. Orders must be paid in full before your product ships.
Always order a sample. This is the best way to ensure you get what you need without the hassle and cost of returns. Computer screens can display colors differently. It is best to always check the physical sample. Email us at info@bombaytile.com for your sample. We charge a flat $8 shipping fee for any sample.
All cancelled orders are charged a 30% restocking fee. Your order total minus the restocking fee will be refunded back to your card. Please allow 1-3 business days for your card to be refunded.
No. Bombay Tile does not provide any warranties for any products. The Luxury Vinyl Tile (LVT) does have a Manufacturer's Warranty. Customer is responsible for contacting the manufacturer for any claims.